Quality
ISO 9001
At The Grange, we believe it is important to continuously improve ourselves in order to maintain the high quality of our care. To this end, we have also obtained the ISO 9001 certification. Below, we provide more information about this.
The Grange and Quality | ISO 9001
What is ISO 9001:2015?
ISO 9001:2015 is an international standard used worldwide to measure quality. This standard sets the criteria for an organization’s quality management system (that is, how you ensure the delivery of quality). Currently, ISO 9001 has been implemented by over a million companies and organizations in more than 170 countries. The Grange’s quality management system was independently audited in August 2018 and awarded this prestigious certification. Since then, we have been recertified annually.
What does this mean for The Grange?
This certificate primarily helps us maintain high quality standards, ensuring that our care remains client-focused. It also enhances the motivation and engagement of management and the entire team in our quality of care. Additionally, this framework supports continuous improvement within our organization. Moreover, it demonstrates to clients that we take quality seriously and use it in our daily practice to further enhance our professionalism. In this way, we establish ourselves as a reliable institution for the long term.
What does this mean for our clients?
ISO 9001:2015 helps us ensure that our clients receive consistent, high-quality care and services. We regularly conduct internal and external audits to test our internal processes. The conclusions from these audits are used to drive continuous improvements.
What does this certificate mean for the future? Is it now completed?
ISO 9001:2015 certification is an ongoing process of improvement. We utilize our quality management system to monitor and enhance our processes in the areas of quality, safety, sustainability, and information security. The ISO 9001:2015 guidelines and quality standards serve as our guide to becoming an increasingly better organization—now and in the future.
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